The Priority Services Register (PSR) if a free and voluntary system that your suppliers (gas, electricity, network operator and water) use to ensure the correct support is given to the most vulnerable customers.
Who is the Network Operator?
The Network Operator is the company that owns and operates the power lines and infrastructure that connects the network to your property. Such as National Grid, UK Power Networks or Northern Powergrid.
There is not a definitive set of criteria. However you could be eligible for the PSR if you:
The PSR promise is that they will protect your data while keeping you safe.
As part of the promise, they agree to only share information about you with other suppliers and trusted partners e.g. British Red Cross. This is to ensure that you receive access to extra support in a power cut or major emergency.
Until a few years ago you had to register with each company you dealt with. However, now the suppliers may share your information; if you give them permission to do so. So, you might only need to register with one of your suppliers but you will need to confirm this with them when you contact them.
It is important to keep suppliers up to date with any changes in your circumstances; especially if your needs increase. You can contact them at any time to update the information they hold on you.
Similarly, once in a while your supplier will contact you to see if your needs have changed and make sure they are providing the right level of support for you.
Please note that this article was put together using information from Ofgem, Ofwat and a number of gas, electricity and water suppliers. So, it is not a comprehensive list of what each supplier will supply or what level of support they will offer.
